Frequently Asked Questions
Everything you need to know about our handcrafted treats.
How do you ensure the macarons stay fresh during shipping?
We use insulated packaging and frozen gel packs to maintain the perfect temperature. All orders are shipped via express courier to ensure they arrive at your door within 24-48 hours of leaving our kitchen.
Are your macarons gluten-free?
Yes, our traditional macaron shells are made with 100% almond flour and are naturally gluten-free. However, they are produced in a facility that also handles wheat, so we recommend caution for those with severe allergies.
How should I store my macarons once they arrive?
For the best tasting experience, store your macarons in the refrigerator for up to 7 days. For longer storage, they can be frozen for up to a month. We recommend taking them out 20 minutes before serving to enjoy them at room temperature.
Do you offer vegan or dairy-free options?
Currently, our standard recipe includes egg whites and butter-based ganache. We are actively developing a plant-based line, so please subscribe to our newsletter for updates on vegan product launches.
Can I place a custom order for an event or wedding?
Absolutely! We specialize in custom color matching and tower displays for special events. Please contact our events team at least three weeks in advance to discuss your specific requirements and bulk pricing.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours with a photo of the package, and we will issue a replacement or refund.